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Client Management

The strength of your law firm rests on the strength of your client relationships.

It’s easier and far more efficient to receive a new mandate from a current client than from a prospect. We can help you implement client programs and CRM systems that save you time and money.

80% of revenue comes from 20% of clients

Key Client Programs

It’s said that in most firms, 80% of revenue comes from 20% of clients. These clients are valuable and your competitors know it. In order to not just retain but grow these critical relationships, formal steps should be taken to institutionalize these relationships. We have extensive and proven experience with the development of key client programs at top of industry firms. Let us bring that experience to your firm.

Service Include:

  • Client feedback program strategy and goals
  • Client questionnaires to garner insightful content
  • In-person and/or online programs to gain maximum traction
  • Face-to-face interviews in order to gain in-depth feedback
  • Analysis of program outcomes and strategic recommendations

Client Feedback Programs

Survey after survey shows that the majority of law firms do not actively ask their clients for feedback. This leaves firms in the dark about how clients view their work and their relationship. This is a lost opportunity; client feedback could be the impetus for sweeping client service improvements and an increase in share of wallet. It’s never easy to take a look in the mirror and ask the hard questions. It can be harder still if your client isn’t comfortable coming forward with their opinions. We can work with you to develop and implement a program that works for both your firm and your clients.

Services Include:

  • Key client program infrastructure
  • Client plans to maximize your share of wallet
  • Development of cross-servicing plans
  • Preparation for key client and relationship review meetings
  • Metric analysis driven by relationship objectives

“Creative, insightful and knows how to help a law firm develop important client relationships.”

'- David Koschik, Executive Committee Member, White & Case
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